Businesses can choose from different business phone solutions based on their requirements, budget and preferences. There are so many options ranging from KSU to PBX and VoIP. However, the most advanced is VoIP, which offers advanced functionality with all the features present in Key Service Utility systems and Private Branch Exchange systems. VoIP is a cloud-based solution, and this feature makes it more powerful, economical and versatile.
Determining The Best Office Phone Systems
KSU, PBX, and VoIP are all the most powerful telephone systems for small businesses. People have no clue which one to choose, as they all come with power-packed features for small businesses. It is recommended to research all the options and choose the most versatile, modern options that are full of features. Let us briefly understand these three options in this blog post.
Ksu Or Key Service Utility System
Key service utility system is the most straightforward phone system available for offices and businesses. It is a landline-based solution to handle a limited number of phone lines. These systems have basic features like call hold, speakerphone, intercom and paging. The drawback is that it is an expensive option and has minimal features for offices and small businesses.
Pbx Or Private Branch Exchange
Another very versatile option for business phone solutions is PBX or on-premise private branch exchange. It has more advanced features and functionalities than its previous contender, KSU, and hence, it is more popular than the former. The top features to expect in PBX office phone systems are conferencing, auto-attendant, music on hold, dial by name, directory, etc. A major advancement compared to KSU systems is that one PBX line can handle several business locations and regulate more lines. It comes with the facility to make and receive calls, and other top features include call routing, call queuing, conference calling, auto attendant, music on hold, etc.
The drawback is that it is more expensive than KSU due to the physical hardware requirements. Moreover, a fully dedicated IT team is needed to control, maintain, and handle your office’s PBX system.
Voip Or Voice Over Internet Protocol
Voice over Internet Protocol technology is also called hosted or cloud-based PBX. It has some out-of-the-box benefits like being very easy to use, improved privacy, automatic call routing, and, most importantly, it is less expensive and a more modern system than KSU and PBX. VoIP phone systems offer several features, and businesses can take advantage of them based on their requirements and preferences. A detailed list of more than 40 features of VoIP phone systems is present below.
- Advanced Call Management
- Call Routing
- Anonymous Call Rejection
- Auto Attendant
- Business Text Messaging
- Call Analytics
- Call Forwarding
- Call Notify
- Call Park
- Call Presence
- Call Pulling
- Call Queues
- Call Recording and Rating
- Call Screening
- Call Transfer
- Conference Bridge
- Custom Music on Hold
- Custom Ringback
- DND
- Extension Dialling (number change)
- Find Me/Follow Me
- Free Local Phone Number
- Hot Desking
- Instant Messaging
- IVR
- Mobile App
- Number Porting (keep existing phone numbers)
- Online Fax
- Priority Alerts
- Push to Talk
- SIP Trunking
- Softphone
- Speed Dial
- Three-way Calling
- Toll-Free Number
- Upgrade Options
- Voice Calls
- Voicemail
- Voicemail Forwarding
- Voicemail Greetings
- Voicemail to Email
- Voicemail to Text
- VoIP Caller ID
- Video Conferencing
- VoIP Switchboard
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