Businesses are still very confused about using cloud-based business phone solutions. They have many questions in mind regarding what they are and how they are better than traditional business phone systems. We dedicate this post to understanding cloud-based phone solutions and some top benefits businesses can avail. Let us start with the definition.
What Is A Cloud-Based Business Phone Solution?
Cloud-based phone systems are a service that allows you to make calls over the Internet and store data in the cloud. This arrangement is highly cost-effective and reliable, but you will need a strong Internet connection to use them. Cloud-based telephone systems are getting increasingly popular among all phone systems available for small businesses. The reason is that they offer reliable, low cost and efficient services with a vast range of business-friendly features.
They work entirely differently from traditional analogue phones, and a very impressive feature is that they can be implemented via many devices, such as conventional phones with adaptors, smartphones with apps, computers with calling software or VoIP-enabled phones.
What Are The Pros Of Cloud-Based Office Phone Systems?
Cost–Saving
Studies say that businesses that switch to cloud-based telephone systems can save more than 50% of their expenditure on these business phone solutions. Cloud-business phone solutions and service providers charge less per minute for international calls than traditional PSTN phone connections.
Because the Internet powers cloud-based phones, you do not incur long-distance charges for international calls. In fact, long-distance and international calls are included as a ‘free’ feature in most cloud office phone systems packages.
Unified Communication
Another feature of cloud-based telephone systems is that you get a unified communication solution to consolidate your business phone system and several other services needed at your office. You can enjoy benefits like –
• Voicemail
• Instant Messaging
• Chat
• Video Conferencing
• Fax
• Social Media
• Several CRM Tools
Video Conferencing Becomes Very Smooth
With cloud-based telephone systems, video conferencing has become the most used communication method. Remote working culture has gained more power in the last couple of years, and in this situation, cloud-based business phone solutions allow teams working remotely to collaborate and communicate efficiently.
Features, Features and Features
Cloud-based phone systems have many features for businesses to use in their day-to-day operations.
The most used are –
• Call Forwarding
• Call Routing
• Auto Attendant
• IVR
• Call Analytics
• CRM Integration
• Voicemail To Email
• Video Conferencing
• Number Porting
• Click To Call And Many More
Communication Solutions Australia 