KSU, PBX and VoIP – Which Office Phone System Is Best For You?

Businesses can choose from different business phone solutions based on their requirements, budget and preferences. There are so many options ranging from KSU to PBX and VoIP. However, the most advanced is VoIP, which offers advanced functionality with all the features present in Key Service Utility systems and Private Branch Exchange systems. VoIP is a cloud-based solution, and this feature makes it more powerful, economical and versatile.

Determining The Best Office Phone Systems

KSU, PBX, and VoIP are all the most powerful telephone systems for small businesses. People have no clue which one to choose, as they all come with power-packed features for small businesses. It is recommended to research all the options and choose the most versatile, modern options that are full of features. Let us briefly understand these three options in this blog post.

Power-packed features for small businesses

Ksu Or Key Service Utility System

Key service utility system is the most straightforward phone system available for offices and businesses. It is a landline-based solution to handle a limited number of phone lines. These systems have basic features like call hold, speakerphone, intercom and paging. The drawback is that it is an expensive option and has minimal features for offices and small businesses.

Minimal features for offices and small businesses – Ariatech

Pbx Or Private Branch Exchange

Another very versatile option for business phone solutions is PBX or on-premise private branch exchange. It has more advanced features and functionalities than its previous contender, KSU, and hence, it is more popular than the former. The top features to expect in PBX office phone systems are conferencing, auto-attendant, music on hold, dial by name, directory, etc. A major advancement compared to KSU systems is that one PBX line can handle several business locations and regulate more lines. It comes with the facility to make and receive calls, and other top features include call routing, call queuing, conference calling, auto attendant, music on hold, etc.

PBX office phone systems – Ariatech

The drawback is that it is more expensive than KSU due to the physical hardware requirements. Moreover, a fully dedicated IT team is needed to control, maintain, and handle your office’s PBX system.

Voip Or Voice Over Internet Protocol

Voice over Internet Protocol technology is also called hosted or cloud-based PBX. It has some out-of-the-box benefits like being very easy to use, improved privacy, automatic call routing, and, most importantly, it is less expensive and a more modern system than KSU and PBX. VoIP phone systems offer several features, and businesses can take advantage of them based on their requirements and preferences. A detailed list of more than 40 features of VoIP phone systems is present below.

• Advanced Call Management
• Call Routing
• Anonymous Call Rejection
• Auto Attendant
• Business Text Messaging
• Call Analytics
• Call Forwarding
• Call Notify
• Call Park
• Call Presence
• Call Pulling
• Call Queues
• Call Recording and Rating
• Call Screening
• Call Transfer
• Conference Bridge
• Custom Music on Hold
• Custom Ringback
• DND
• Extension Dialling (number change)
• Find Me/Follow Me
• Free Local Phone Number
• Hot Desking
• Instant Messaging
• IVR
• Mobile App
• Number Porting (keep existing phone numbers)
• Online Fax
• Priority Alerts
• Push to Talk
• SIP Trunking
• Softphone
• Speed Dial
• Three-way Calling
• Toll-Free Number
• Upgrade Options
• Voice Calls
• Voicemail
• Voicemail Forwarding
• Voicemail Greetings
• Voicemail to Email
• Voicemail to Text
• VoIP Caller ID
• Video Conferencing
• VoIP Switchboard

Types of Technologies Used To Run Business Phone Systems

In the successful running of a company, the staff members have a huge role. Apart from them, the infrastructure that we use at our offices, like business phone too have a significant role. The fact is that these business phone systems are actually the spine of any business and because of their importance; businesses pay so much attention towards them.

They aim to get the most advanced quality at the cheapest rate and hence, they often opt for business VoIP phone systems or business VoIP services. But this VoIP technology is not alone and it is actually surrounded by different other technologies used to run business phones and some of them have been discussed here in this post.

KSU

• According to the vendor of unified communication, this is a multi-line business phone system that is used at offices to route calls to different phone systems.
• As compared to normal phones, they have numerous very advanced features that make this system ideal for small businesses as limited number of lines can be incorporated.
• It is easy to use and is fairly similar to a home phone system, with all the basic requirements for a small business.

KSU-Less

• The next technology that we discuss here is called, KSU-Less and it has almost all the capabilities that can be found in a general business phone system.
• The system is portable and very flexible to use and most importantly, it does not use a central switching system, like the KSU.

VoIP Technology

• VoIP or Voice Over Internet Protocol is the most advanced, the most versatile as well as the most popular technology used to run business phones.
• The versatility can be determined by the fact that a business can even avail cloud based VoIP solution and even data solution VoIP handsets to run business phones at a very affordable cost.
• VoIP technology is beneficial to larger businesses due to the number of employees that would be using the system would be accommodated without delay or error.