Communication Solutions Australia

Why Are On Hold Messages So Significant for Modern-Day Businesses?

Good communication is the bedrock of any business or any strong relationship. Strong communication ensures that the information is shared well between individuals and companies, and this information sharing maintains long-lasting loyalty. In some odd industries, it is not possible to provide information instantly to customers and clients, and some industries also experience high call volumes. In this situation, the customer care executives have to keep the caller on hold and to make sure that the caller does not disconnect the call, they have to rely too much on on hold messages.

Benefits on hold messages customer connected

These messages can be of different types, like simple music, or verbal advertisements and much more. All of them aim to boost sales and keep the customer connected. These on hold messages come with several benefits, and we have covered them in this post here.

Stop Callers From Disconnecting The Call

No business wants any consumer to go away, but this is very quickly possible if the caller is made to hold the call for too long. In this situation, on hold messages can be very useful, as they will keep the caller interested and diverted from hanging up the call. Complete silence gives the impression that there is no one to reply to their call, and a repetitive on hold message easily frustrates anyone. But this can be prevented very easily by using on hold messages and verbal phone messages or music, etc. These messages give an impression that the company is still connected to you and responds to your query after relevant research.

Prevented very easily by using on hold messages – Ariatech

Market Your Business Easily

On hold messages and phone messages are very very powerful tools for businesses in their marketing and promotional efforts. They can be assumed as “word of mouth” promotion, as the caller will constantly hear your advertisement about your products and services. Since, they will hear the promotional message again and again, it will be recalled very easily at the right time.

Business to seek some crucial information

On Hold Messages Help In Providing Useful Information

Some callers reach out to a company to seek some crucial information and these phone messages can be very instrumental in this. They will help in sharing the relevant information without involving any human or customer care professional. All the questions related to the services or products offered by you can be answered simply through on hold messages, phone messages and through interactive voice response or IVR. You just have to ensure that the option of contacting the customer care department is present on every step of contacting through IVR or on hold messages. This will improve customer satisfaction and reduce valuable human hours.

KSU, PBX and VoIP – Which Office Phone System Is Best For You?

Businesses can choose from different business phone solutions based on their requirements, budget and preferences. There are so many options ranging from KSU to PBX and VoIP. However, the most advanced is VoIP, which offers advanced functionality with all the features present in Key Service Utility systems and Private Branch Exchange systems. VoIP is a cloud-based solution, and this feature makes it more powerful, economical and versatile.

Determining The Best Office Phone Systems

KSU, PBX, and VoIP are all the most powerful telephone systems for small businesses. People have no clue which one to choose, as they all come with power-packed features for small businesses. It is recommended to research all the options and choose the most versatile, modern options that are full of features. Let us briefly understand these three options in this blog post.

Power-packed features for small businesses

Ksu Or Key Service Utility System

Key service utility system is the most straightforward phone system available for offices and businesses. It is a landline-based solution to handle a limited number of phone lines. These systems have basic features like call hold, speakerphone, intercom and paging. The drawback is that it is an expensive option and has minimal features for offices and small businesses.

Minimal features for offices and small businesses – Ariatech

Pbx Or Private Branch Exchange

Another very versatile option for business phone solutions is PBX or on-premise private branch exchange. It has more advanced features and functionalities than its previous contender, KSU, and hence, it is more popular than the former. The top features to expect in PBX office phone systems are conferencing, auto-attendant, music on hold, dial by name, directory, etc. A major advancement compared to KSU systems is that one PBX line can handle several business locations and regulate more lines. It comes with the facility to make and receive calls, and other top features include call routing, call queuing, conference calling, auto attendant, music on hold, etc.

The drawback is that it is more expensive than KSU due to the physical hardware requirements. Moreover, a fully dedicated IT team is needed to control, maintain, and handle your office’s PBX system.

Voip Or Voice Over Internet Protocol

Voice over Internet Protocol technology is also called hosted or cloud-based PBX. It has some out-of-the-box benefits like being very easy to use, improved privacy, automatic call routing, and, most importantly, it is less expensive and a more modern system than KSU and PBX. VoIP phone systems offer several features, and businesses can take advantage of them based on their requirements and preferences. A detailed list of more than 40 features of VoIP phone systems is present below.

Advanced Call Management
Call Routing
Anonymous Call Rejection
Auto Attendant
Business Text Messaging
Call Analytics
Call Forwarding
Call Notify
Call Park
Call Presence
Call Pulling
Call Queues
Call Recording and Rating
Call Screening
Call Transfer
Conference Bridge
Custom Music on Hold
Custom Ringback
DND
Extension Dialling (number change)
Find Me/Follow Me
Free Local Phone Number
Hot Desking
Instant Messaging
IVR
Mobile App
Number Porting (keep existing phone numbers)
Online Fax
Priority Alerts
Push to Talk
SIP Trunking
Softphone
Speed Dial
Three-way Calling
Toll-Free Number
Upgrade Options
Voice Calls
Voicemail
Voicemail Forwarding
Voicemail Greetings
Voicemail to Email
Voicemail to Text
VoIP Caller ID
Video Conferencing
VoIP Switchboard

What Makes Cloud Solutions Better Than Traditional Landline Phones?

The most significant limitation that traditional landline phones present before us is mobility-related restrictions. We must always stay at our desks to use these landline phone systems. This is not the case with cloud solutions or phone systems allowing Internet calling. This means you can break free from your desk phone and make and take phone calls using VoIP technology, regardless of the location. What exactly is a based phone system, and why have they suddenly gathered so much name and fame? Let us find out the answers to these questions here in this blog post.

What Is Cloud Solution?

The cloud solution is a communication solution powered by VoIP or voice-over-internet protocol technology to make and receive calls using the Internet. Using cloud systems means receiving and making calls remotely and enjoying several other features in traditional PBX systems. Firstly, they allow us to streamline the business, and secondly, there is a whole list of features available in cloud systems that people can use at their homes and offices. A quick list of features is presented here.

Advanced Call Management

Call Routing

Anonymous Call Rejection

Auto Attendant

Business Text Messaging

Call Analytics

Call Forwarding

Call Notify

Call Park

Call Presence

Call Pulling

Call Queues

Call Recording And Rating

Call Screening

Call Transfer

Conference Bridge

Custom Music On Hold

Custom Ringback

Dnd

Extension Dialing (Number Exchange)

Find Me/Follow Me

Free Local Phone Number

Hot Desking

Instant Messaging

Ivr

Mobile App

Number Porting (Keep Existing Phone Numbers)

Online Fax

Priority Alerts

Push To Talk

Sip Trunking

Softphone

Speed Dial

Three-Way Calling

Toll-Free Number

Upgrade Options

Voice Calls

Voicemail

Voicemail Forwarding

Voicemail Greetings

Voicemail To Email

Voicemail To Text

Voip Caller Id

Video Conferencing

Voip Switchboard

What Are The Advantages Of Using Cloud Solutions Or Cloud Systems?

Businesses can avail several advantages of using cloud systems, but there are also some challenges. Once the obstacles are averted, you can be assured that a secure cloud solution will help your business scale up and earn more revenue. Here are the details of some advantages of cloud solutions.

Easy Scalability

Unlike traditional phone systems, cloud solutions simplify scaling for any business. There is no requirement for hardware or any expensive copper wiring or system setup. Hosted VoIP solutions means you can easily add or remove lines from your account.

An Affordable Solution

Cloud systems are more affordable than other telecommunication solutions used by businesses. You can save a lot of money, as there will be no hardware required and no setup fee. TheThe very low maintenance requirement is another factor that helps save money.

Unified Communication

Cloud solutions facilitate effective unified communication very quickly as PBX allows much more than just voice calling. All the features listed above can be part of your cloud solutions, and you can avoid data and communication silos very easily while connecting your CRM software to the VoIP system.

Apart from this, you also enjoy the flexibility of using your phone virtually anywhere. Advanced calling features make using cloud solutions a completely different experience, as no extra payment is required for effective customer service or team collaboration.

A Quick Guide on How to Choose the Best VoIP Service Provider

Business phones are transforming and advancing every single day. The latest technology used in business phone solutions is VoIP or voice-over-Internet protocol, and businesses are swiftly shifting from traditional phone systems to advanced VoIP phone solutions. The problem that most businesses face is related to choosing the right service provider. This blog post discusses the concept of VoIP and its benefits, and lastly, we will also go through some essential tips on selecting the best service provider.

What Is Voip?

VoIP or Voice over Internet Protocol is a term that describes Internet phone services. This is an advanced version and completely different from the traditional phones and landline phones that we have been using till now. VoIP-based office phone systems use high-speed Internet connections or Wi-Fi to take and make calls. This concept comes with a massive list of benefits, and some are listed below.

Lower Costs
Increased Accessibility
Complete Portability
Higher Scalability
Advanced Features For Small And Large Teams
Clearer Voice Quality
Supports Multitasking
More Flexibility With Softphones

VoIP-based office phone systems use high-speed Internet – Ariatech

Businesses can enjoy a lot of flexibility and freedom by opting for VoIP-based telephone systems. It has made it easy for every business of any size to save money from business phone solutions. Perhaps the most impressive feature of VoIP-based telephone systems is that it is ideal for small companies as well and scaled as per the company’s growth. Amidst this, it is essential to choose the right service provider because not doing this can become a severe challenge for any company. This service provider is responsible for providing the much-needed Internet connection or bandwidth to power all VoIP-based office phone systems. Any power outage or Internet disconnection will influence the telephone systems, and this is another essential factor to determine while choosing the VoIP service provider.

How To Choose The Best Service Provider For Voip Telephone Systems?

A huge list of service providers is available to select the best VoIP service provider. This makes selection more complicated and complex as every company claims to be the best. It is recommended not to rely upon the least expensive service provider as there will surely be compromise on the quality. A quick checklist is presented here to help you choose the best service provider.

Select the best VoIP service provider – Ariatech

Cost Of Local And International Calls

Experts recommend considering the cost of local and international calls while shortlisting service providers for VoIP telephone systems. You must understand that service providers have different plans for outward international calls, and while selecting, you must consider the geographic location of your customers and choose a service provider based on this.

Features Offered In Voip Plans

It is equally important to consider the features of the VoIP plan while selecting a service provider. Ideally, you should focus only on service providers offering features that your business needs the most. But at the same time, there is nothing bad in choosing a service provider that provides the most features at the lowest prices.

Cloud Communication Platforms – The Future of Business Communication

Businesses of all shapes and sizes from different sectors and industries are embracing cloud strategies in communication solutions to drive growth and boost revenue. Cloud technology helps a lot in storing information and has revolutionised how people communicate, collaborate and engage in business relationships. This post offers detailed information on cloud communication and the benefits it brings.

Cloud communication and the benefits and solutions – Ariatech

What Is Cloud Communication?

According to the vendors of communication solutions, cloud communication is an Internet-based voice and data communication tool. It is used for business communication and managing application storage and switching. This communication is hosted by third parties on the cloud that businesses can take the benefit from by outsourcing system management responsibilities. This includes switching, provisioning data storage, and cloud communication and data security.

What Is A Communication Platform?

Communication solutions like digital handsets, Video – Ariatech

Communication platform combines communication solutions like digital handsets, video conferencing software, etc., to enable businesses and organisations to improve workflow. They also help in sharing information in real-time, and most platforms are co-located, and remote teams collaborate and communicate using them. These modes of communication are digital handsets, instant messaging applications, video conferencing software and standard phones.

What Is The Modus Operandi Of Communication Platforms?

Communication platforms are versatile, and once a user is added to a group, he becomes eligible to send text messages, share files, work on projects and synchronise communication. Users can also integrate business apps to optimise productivity and efficiency.

Business Communication platforms for user integration – Ariatech

Typical Communication Methods Used In Cloud Computing

Voip Hosted Pbx

There was a time when cloud services were completely data-centric, but now VoIP has made cloud phone systems an integral part of the packages. VoIP technology provides a flexible and robust solution, and it enables teams to stay connected regardless of geographical borders and deliver seamless performance.

How Does Voip Cloud Telephone Work?

The VoIP technology converts analogue voice calls into data packages that are transferred via an IP network. Using cloud PBX systems, people can communicate with each other within the office and customers globally with a single click. Some common hardware is required, like the Internet-connected softphone, computer, tablet or smartphone.

Using cloud PBX systems, people can communicate – Araitech

What Are The Benefits Of Cloud Telephone Systems?

These systems come with a plethora of benefits. For example, they are cost-efficient as they reduce installation, maintenance, and other smaller expenses. There is 24/7 access provided that a good-quality Internet connection is there. Users can take and make calls, listen to voicemails, and fix messages with the help of an Internet connection anytime, anywhere. Flexibility is another benefit, as these phone systems don’t make it necessary for employees to stay in the office to make and take calls. They can communicate remotely via a computer or a mobile device with an Internet connection.

VOIP Phone Handsets – Killing the Legacy of Landline Phones

The business communication landscape completely differs from what it was a couple of decades ago. Now, there are highly advanced and artificial intelligence-powered communication technologies that are supported by the Internet. They have transformed how businesses communicate with each other, and due to this, the globe has shrunk significantly. With the help of a VoIP handset, it is very easy to communicate with anyone sitting in any part of the world. This environment is entirely different from the one where landline phones were used. Let us understand the difference between landline and VoIP phones and determine how significant their impact is on our day-to-day office communications.

Significant impact of Business and office Communication

What Is A Landline?

The most general form of business communication is given the name of a landline that uses a solid core twisted pair of copper wires and plugs installed in the wall. The fact about landline phones is that the technology hasn’t seen any significant transformation in the entire century. There are some good things, but at the same time, downsides are there as well, and the most important is the range of features offered. This is limited to basic features like call-waiting, caller ID, voicemail and call blocking. Another downside is that maintenance becomes very chaotic, and often, an entire room is needed for the server and maintenance of these handsets.

Business communication and features offered

What Is Voip Phone Communication?

VoIP stands for voice over Internet protocol, and it is a communication technology used to make and take calls. The significant difference between landlines and VoIP phones is that the calls are made and received over the Internet compared to traditional twisted pair copper wires of landline phones. A VoIP phone handset can be connected to the Internet, and as a result, calling becomes very impressive and economical. Another benefit of VoIP phone communication is that the time and hassles of maintaining traditional landline phones are saved ultimately. However, a secure and fast Internet connection will be the first requirement to make any VoIP phone handset work.

VoIP phone handset can be connected to the Internet

How Are Landline Phones And Voip Phones Different?

Landline phones and VoIP phones are entirely different, and the first difference is in how they operate, which we have already discussed above. Let us discuss other differences here.

VoIP phones Business Voice and Video calling – Ariatech

Different In Features

Landline phones come with only some basic features, whereas a VoIP phone handset will have many features for businesses phone to use. This would include the following –

• Voice Calling

• Video Calling

• Call Forwarding

• Call Waiting

• Caller ID

• Call Hold

• Call Transfer

• Conference Calling

• Voicemail

• Call Recording

• Do Not Disturb

• Call Screening

• Call Blocking

• Auto Attendant

• Interactive Video Response

• Call Queues

• Voicemail To Email

• Emergency Services

• Call Analytics

• Presence Indicator

• CRM Integration

• Encryption

• Number Portability

• Mobile Apps

• Custom Hold Music

• Call Monitoring

• Call Reporting

• International Calling

• Call Authentication

• Fax Over Internet Protocol

Cloud–Based Phone Systems – Changing Office Communication Culture

Businesses are still very confused about using cloud-based business phone solutions. They have many questions in mind regarding what they are and how they are better than traditional business phone systems. We dedicate this post to understanding cloud-based phone solutions and some top benefits businesses can avail. Let us start with the definition.

What Is A Cloud-Based Business Phone Solution?

Cloud-based phone systems are a service that allows you to make calls over the Internet and store data in the cloud. This arrangement is highly cost-effective and reliable, but you will need a strong Internet connection to use them. Cloud-based telephone systems are getting increasingly popular among all phone systems available for small businesses. The reason is that they offer reliable, low cost and efficient services with a vast range of business-friendly features.

Cloud-based telephone systems – Aria Technologies

They work entirely differently from traditional analogue phones, and a very impressive feature is that they can be implemented via many devices, such as conventional phones with adaptors, smartphones with apps, computers with calling software or VoIP-enabled phones.

What Are The Pros Of Cloud-Based Office Phone Systems?

Cost–Saving

Studies say that businesses that switch to cloud-based telephone systems can save more than 50% of their expenditure on these business phone solutions. Cloud-business phone solutions and service providers charge less per minute for international calls than traditional PSTN phone connections.

Because the Internet powers cloud-based phones, you do not incur long-distance charges for international calls. In fact, long-distance and international calls are included as a ‘free’ feature in most cloud office phone systems packages.

Unified Communication

Another feature of cloud-based telephone systems is that you get a unified communication solution to consolidate your business phone system and several other services needed at your office. You can enjoy benefits like –

• Voicemail

• Instant Messaging

• Chat

• Video Conferencing

• Fax

• Email

• Social Media

• Several CRM Tools

Video Conferencing Becomes Very Smooth

With cloud-based telephone systems, video conferencing has become the most used communication method. Remote working culture has gained more power in the last couple of years, and in this situation, cloud-based business phone solutions allow teams working remotely to collaborate and communicate efficiently.

Video conferencing phone solutions – Aria Technologies

Features, Features and Features

Cloud-based phone systems have many features for businesses to use in their day-to-day operations.

The most used are –

• Call Forwarding

• Call Routing

• Auto Attendant

• IVR

• Call Analytics

• CRM Integration

• Voicemail To Email

• Video Conferencing

• Number Porting

• Click To Call And Many More

What Office Telephone Systems Are Available For Aussie Businesses?

Smarter gadgets and cool software are insufficient to run a business successfully and communicate with clients, contractors and service providers. You will require business phone services, and in their absence, you will surely struggle to compete with your competitors. Business phones are of different types, and a major challenge is of picking the best one for your business. Here is a guide with information on phone system types, their features, pros, cons, etc.

Business phones are of different types – Ariatech

What Types Of Phone Systems Are Available For Business Owners?

Businesses can rely upon six different types of office phone systems for day-to-day usage.

• Landline Phone Systems

• Mobile Networks

• Virtual Phone Services

• Self-Hosted VoIP

• Cloud-Based VoIP

• Hybrid Phone Systems

Let us get a brief overview below.

What Are Landline Telephone Systems?

This is a tried and tested option and has been in use for decades. This version of telephone systems is ideal if this is just the early stage of your business. The top features are quality and reliability, but the problem is that there are no such features like document sharing, image sharing, large data file sharing and so on.

Business Phone top features and quality – Ariatech

How Are Mobile Networks Used In Business Phone Services?

This is one level above traditional cable-based landline telephone systems and uses smartphones and similar mobile devices. According to the vendors of business phone services, this system is also ideal for smaller enterprises where the number of employees is not too high. It involves getting a cellular service provider subscription, and the charges are applicable for international calls, long-distance calls, data plans, international roaming and so on.

What Are Virtual Phone Services?

This version of office phone systems is hugely popular among small and micro-sized enterprises. With the concept of virtual business phone services, the existing landlines can be diverted to designated phone numbers, and this extends business phones available to remote and mobile workers as well. They can be connected to the designated office site, and based on your requirements, some service providers can also provide virtual receptionist services.

Concept of virtual business phone services – Ariatech

What Is Self-Hosted Voip?

VOIP stands for voice over Internet protocol, and it is a telecommunication technology based on digital data transfer. It allows for easier integration of desk-based and mobile phone equipment. These software-based telephone systems are considerably more cost-effective than those discussed above. The concept of self-hosted VOIP involves having an IP-PBX system installed at the office. An experienced IT department will be needed to handle installation, maintenance, upgrading, etc.

What Is Cloud-Based Voip?

According to the vendors of business phone services, this is the most advanced and popular version of office phone systems. This VOIP system is hosted and managed by third-party service providers, and the biggest benefit is the reduction in expenses. You will not have to install hardware or all other services, and maintenance-related costs will also get eliminated. Depending on the business’s requirements, systems can be scaled up and down easily and just like the VOIP system, this one is also a very cost-effective deal.

What Benefits Do I Receive By Switching To VoIP Technology

Business communication was revolutionised with the advent of VoIP technology and DECT handsets. They both combine to let businesses realise that business communication can be more efficient, better and more cost-effective.

What Is The Definition Of Voip Technology?

VoIP is the short form of the term ‘Voice Over Internet Protocol’, and it is also known as ‘voice over IP’ or ‘IP telephony’ technology. This technology delivers voice and media such as text, SMSs, voice and video calls with the help of the Internet.

How Does Voip Work?

When you use VoIP on your digital and VoIP phone handsets, they run through the Internet, and the voice is encoded into digital data. This digital data is transferred to the other end of the call and then, again, recoded into voice signals. This process of encoding and decoding is done with the help of codecs. Codecs can encode voice data into digital signals and transfer them through the Internet, and when these signals reach the destination, the codec again transfers those signals into analogue voice data.

How Are Voip Calls Made?

To make calls using VoIP technology, you will require dect handsets at least or digital handsets or VoIP phone handsets. With the help of analogue telephone devices, these calls can be made very easily using VoIP technology services.

Require Dect handsets at least – Ariatech

Digital Ip Phones

To use VoIP technology to its best, you can bring Internet Protocol phones into use that resemble regular phones that we use at our offices and homes. The only difference is that they are made for VoIP-based communication. Hence, they will not connect to your wall socket using a phone cable.

What Are Softphones?

Softphone is a name given to software that loads on your device to allow it to use VoIP services. This device could be your computer, your laptop, your tablet or even your smartphone. The benefit is that since they use the Internet to make phone calls, the expenditure related to this is surprisingly low. You will need VOIP software and some features in your phone like a microphone, speaker, sound card, camera and a good Internet connection.

Use the Internet to make phone calls – Ariatech

What Are The Advantages Of Voip Technology?

Australian business owners can get several advantages by replacing their old business communication solutions with VoIP services and debt handsets.

• VoIP technology is loaded with features offered for free and some at cost as well.

• VoIP technology can be used with your existing phone systems as well.

• This will help you save money on your phone bills.

• VoIP technology is more flexible than traditional PSTN phone systems.

• It is the best NBN-friendly option available in the market.

How VoIP and CRM Integration Helps Generate Better Business Revenue?

The growth of a business comes with a multitude of challenges and responsibilities. One of these challenges is simplifying a business’s internal and external communication using high-profile business phone services. To cut down the expenses, there is an option of relying upon VoIP or voice-over-internet protocol. In recent years, VoIP-CRM integration has helped businesses streamline business processes and achieve improved communication at the same time.

This integration has other benefits as well, like smoother data collection and faster information sharing. In this article, we discuss what VoIP-CRM integration is and how it becomes advantageous for any business belonging to any industry.

What Is Voip-Crm Integration?

VoIP-CRM integration ensures that businesses have a powerful tool in hand to use for boosting business’s efficiency. They can also reduce spending on office phone systems by integrating these two technologies. CRM was created as a database to monitor customers and their behaviour and habits, but it has now evolved into a mobile tool that collects a wide range of data and information about the customer. Then, there is VoIP, which stands for Voice over Internet Protocol, and it is a cloud-based phone system. A remarkable feature is that there is no need for any additional hardware, and just with a high-speed Internet connection and a phone handset, anyone can receive and make calls efficiently.

Created as a database to monitor customers – Aria Technologies

Integrating these two technologies works wonders, such as shorter lead response time, improved customer retention and, most importantly, boosted business sales. These telephone systems can become a synergy for businesses and allow them to retrieve customer data before every call. This makes business owners handle calls with particular attention to deliver better customer satisfaction. The data related to the interactions made using office phone systems is recorded in this CRM, and this includes phone calls, SMSs and even voice recordings.

What Are The Benefits Of Voip-Crm Integration?

According to those offering business phone services, the integration of these two technologies comes with so many benefits and the best ones are discussed below.

Real-Time Call Data

As mentioned above, VoIP-CRM integration eliminates the need to enter customer data into the CRM database. A good amount of time is saved that staff can use to boost their efficiency and productivity. This integration also provides a streamlined way to manage customer data.

Streamlined way to manage customer data – Aria Technologies

Better Customer Satisfaction

VoIP feature working in sync with CRM technology provides personalised experiences to the customers and ensures higher customer satisfaction. This integration allows businesses to create better rapport and build better customer relationships to increase customer retention rates. Finally, the lower usage cost makes CRM and VoIP integration a highly demanded technology in different industries and businesses.