VOIP Phone Handsets – Killing the Legacy of Landline Phones

The business communication landscape completely differs from what it was a couple of decades ago. Now, there are highly advanced and artificial intelligence-powered communication technologies that are supported by the Internet. They have transformed how businesses communicate with each other, and due to this, the globe has shrunk significantly. With the help of a VoIP handset, it is very easy to communicate with anyone sitting in any part of the world. This environment is entirely different from the one where landline phones were used. Let us understand the difference between landline and VoIP phones and determine how significant their impact is on our day-to-day office communications.

Significant impact of Business and office Communication

What Is A Landline?

The most general form of business communication is given the name of a landline that uses a solid core twisted pair of copper wires and plugs installed in the wall. The fact about landline phones is that the technology hasn’t seen any significant transformation in the entire century. There are some good things, but at the same time, downsides are there as well, and the most important is the range of features offered. This is limited to basic features like call-waiting, caller ID, voicemail and call blocking. Another downside is that maintenance becomes very chaotic, and often, an entire room is needed for the server and maintenance of these handsets.

Business communication and features offered

What Is Voip Phone Communication?

VoIP stands for voice over Internet protocol, and it is a communication technology used to make and take calls. The significant difference between landlines and VoIP phones is that the calls are made and received over the Internet compared to traditional twisted pair copper wires of landline phones. A VoIP phone handset can be connected to the Internet, and as a result, calling becomes very impressive and economical. Another benefit of VoIP phone communication is that the time and hassles of maintaining traditional landline phones are saved ultimately. However, a secure and fast Internet connection will be the first requirement to make any VoIP phone handset work.

VoIP phone handset can be connected to the Internet

How Are Landline Phones And Voip Phones Different?

Landline phones and VoIP phones are entirely different, and the first difference is in how they operate, which we have already discussed above. Let us discuss other differences here.

VoIP phones Business Voice and Video calling – Ariatech

Different In Features

Landline phones come with only some basic features, whereas a VoIP phone handset will have many features for businesses phone to use. This would include the following –

•          Voice Calling

•          Video Calling

•          Call Forwarding

•          Call Waiting

•          Caller ID

•          Call Hold

•          Call Transfer

•          Conference Calling

•          Voicemail

•          Call Recording

•          Do Not Disturb

•          Call Screening

•          Call Blocking

•          Auto Attendant

•          Interactive Video Response

•          Call Queues

•          Voicemail To Email

•          Emergency Services

•          Call Analytics

•          Presence Indicator

•          CRM Integration

•          Encryption

•          Number Portability

•          Mobile Apps

•          Custom Hold Music

•          Call Monitoring

•          Call Reporting

•          International Calling

•          Call Authentication

•          Fax Over Internet Protocol

Cloud–Based Phone Systems – Changing Office Communication Culture

Businesses are still very confused about using cloud-based business phone solutions. They have many questions in mind regarding what they are and how they are better than traditional business phone systems. We dedicate this post to understanding cloud-based phone solutions and some top benefits businesses can avail. Let us start with the definition.

What Is A Cloud-Based Business Phone Solution?

Cloud-based phone systems are a service that allows you to make calls over the Internet and store data in the cloud. This arrangement is highly cost-effective and reliable, but you will need a strong Internet connection to use them. Cloud-based telephone systems are getting increasingly popular among all phone systems available for small businesses. The reason is that they offer reliable, low cost and efficient services with a vast range of business-friendly features.

Cloud-based telephone systems – Aria Technologies

They work entirely differently from traditional analogue phones, and a very impressive feature is that they can be implemented via many devices, such as conventional phones with adaptors, smartphones with apps, computers with calling software or VoIP-enabled phones.

What Are The Pros Of Cloud-Based Office Phone Systems?

Cost–Saving

Studies say that businesses that switch to cloud-based telephone systems can save more than 50% of their expenditure on these business phone solutions. Cloud-business phone solutions and service providers charge less per minute for international calls than traditional PSTN phone connections.

Business cloud-based Telephone systems

Because the Internet powers cloud-based phones, you do not incur long-distance charges for international calls. In fact, long-distance and international calls are included as a ‘free’ feature in most cloud office phone systems packages.

Unified Communication

Another feature of cloud-based telephone systems is that you get a unified communication solution to consolidate your business phone system and several other services needed at your office. You can enjoy benefits like –

•          Voicemail

•          Instant Messaging

•          Chat

•          Video Conferencing

•          Fax

•          Email

•          Social Media

•          Several CRM Tools

Video Conferencing Becomes Very Smooth

With cloud-based telephone systems, video conferencing has become the most used communication method. Remote working culture has gained more power in the last couple of years, and in this situation, cloud-based business phone solutions allow teams working remotely to collaborate and communicate efficiently.

Video conferencing phone solutions – Aria Technologies

Features, Features and Features

Cloud-based phone systems have many features for businesses to use in their day-to-day operations.

The most used are –

•          Call Forwarding

•          Call Routing

•          Auto Attendant

•          IVR

•          Call Analytics

•          CRM Integration

•          Voicemail To Email

•          Video Conferencing

•          Number Porting

•          Click To Call And Many More

What Benefits Do I Receive By Switching To VoIP Technology

Business communication was revolutionised with the advent of VoIP technology and DECT handsets. They both combine to let businesses realise that business communication can be more efficient, better and more cost-effective.

What Is The Definition Of Voip Technology?

VoIP is the short form of the term ‘Voice Over Internet Protocol’, and it is also known as ‘voice over IP’ or ‘IP telephony’ technology. This technology delivers voice and media such as text, SMSs, voice and video calls with the help of the Internet.

Technology delivers voice and media

How Does Voip Work?

When you use VoIP on your digital and VoIP phone handsets, they run through the Internet, and the voice is encoded into digital data. This digital data is transferred to the other end of the call and then, again, recoded into voice signals. This process of encoding and decoding is done with the help of codecs. Codecs can encode voice data into digital signals and transfer them through the Internet, and when these signals reach the destination, the codec again transfers those signals into analogue voice data.

How Are Voip Calls Made?

To make calls using VoIP technology, you will require dect handsets at least or digital handsets or VoIP phone handsets. With the help of analogue telephone devices, these calls can be made very easily using VoIP technology services.

Require Dect handsets at least – Ariatech

Digital Ip Phones

To use VoIP technology to its best, you can bring Internet Protocol phones into use that resemble regular phones that we use at our offices and homes. The only difference is that they are made for VoIP-based communication. Hence, they will not connect to your wall socket using a phone cable.

What Are Softphones?

Softphone is a name given to software that loads on your device to allow it to use VoIP services. This device could be your computer, your laptop, your tablet or even your smartphone. The benefit is that since they use the Internet to make phone calls, the expenditure related to this is surprisingly low. You will need VOIP software and some features in your phone like a microphone, speaker, sound card, camera and a good Internet connection.

Use the Internet to make phone calls – Ariatech

What Are The Advantages Of Voip Technology?

Australian business owners can get several advantages by replacing their old business communication solutions with VoIP services and debt handsets.

•          VoIP technology is loaded with features offered for free and some at cost as well.

•          VoIP technology can be used with your existing phone systems as well.

•          This will help you save money on your phone bills.

•          VoIP technology is more flexible than traditional PSTN phone systems.

•          It is the best NBN-friendly option available in the market.

How VoIP and CRM Integration Helps Generate Better Business Revenue?

The growth of a business comes with a multitude of challenges and responsibilities. One of these challenges is simplifying a business’s internal and external communication using high-profile business phone services. To cut down the expenses, there is an option of relying upon VoIP or voice-over-internet protocol. In recent years, VoIP-CRM integration has helped businesses streamline business processes and achieve improved communication at the same time. 

This integration has other benefits as well, like smoother data collection and faster information sharing. In this article, we discuss what VoIP-CRM integration is and how it becomes advantageous for any business belonging to any industry.

Smoother data collection and faster information

What Is Voip-Crm Integration?

VoIP-CRM integration ensures that businesses have a powerful tool in hand to use for boosting business’s efficiency. They can also reduce spending on office phone systems by integrating these two technologies. CRM was created as a database to monitor customers and their behaviour and habits, but it has now evolved into a mobile tool that collects a wide range of data and information about the customer. Then, there is VoIP, which stands for Voice over Internet Protocol, and it is a cloud-based phone system. A remarkable feature is that there is no need for any additional hardware, and just with a high-speed Internet connection and a phone handset, anyone can receive and make calls efficiently.

Created as a database to monitor customers – Aria Technologies

Integrating these two technologies works wonders, such as shorter lead response time, improved customer retention and, most importantly, boosted business sales. These telephone systems can become a synergy for businesses and allow them to retrieve customer data before every call. This makes business owners handle calls with particular attention to deliver better customer satisfaction. The data related to the interactions made using office phone systems is recorded in this CRM, and this includes phone calls, SMSs and even voice recordings.

What Are The Benefits Of Voip-Crm Integration?

According to those offering business phone services, the integration of these two technologies comes with so many benefits and the best ones are discussed below.

Real-Time Call Data

As mentioned above, VoIP-CRM integration eliminates the need to enter customer data into the CRM database. A good amount of time is saved that staff can use to boost their efficiency and productivity. This integration also provides a streamlined way to manage customer data.

Streamlined way to manage customer data – Aria Technologies

Better Customer Satisfaction

VoIP feature working in sync with CRM technology provides personalised experiences to the customers and ensures higher customer satisfaction. This integration allows businesses to create better rapport and build better customer relationships to increase customer retention rates. Finally, the lower usage cost makes CRM and VoIP integration a highly demanded technology in different industries and businesses.

Different Business Phone Systems and Their Unique Features

If you own a business, it would be mandatory for you to invest in reasonable quality business phone solutions. These phones are more than just a necessity to allow you to communicate internally and with clients and other people from any part of the globe. Several factors are there to consider when choosing the right phone system for your business. The most important of them all is the types available in the markets. There are several of them, and they have unique prepositions, characteristics and features. Before you decide on the correct type of phone, let us quickly review the most popular styles that people consider for their businesses.

Virtual phone system

This office phone system is ideal for small businesses where staff is mostly off-site. It allows companies to stay connected with remote workers via mobiles or home phones. It has an extensive call-forwarding feature where all incoming calls can be transferred to the employee’s cell phone or home phone. The biggest pro of this phone system is that it allows remote workers access to telephone system features regardless of where they are.

Traditional Landline System

This version of business phone solutions is ideal for bigger corporations that have adequate budgets to invest in these systems. Apart from the fund, an entire IT team is also needed to maintain these landline systems. They are supported by local or regional phone companies. It runs on traditional copper wiring, and private branch exchange is used to create multiple extensions and provide some essential features like call forwarding and call directories.

It has been a time-tested and highly reliable solution that businesses have been using for decades.

Voip Phone System

VoIP or voice-over-Internet protocol telephone systems are practical for smaller companies that need highly advanced business phone solutions at very affordable rates. This technology has evolved enormously, and currently, it is also ideal for business, where remote employees have to be contacted every now and then. They run on Internet connections, and there are no copper wires involved. It has some advanced features like automated attendance and secure cloud computer integration, and most importantly, it is significantly cheaper as compared to other telephone systems discussed here.

On-Premise Voip System

This system is highly functional, and you can control your business communication system completely. It is better suited for businesses with regulatory requirements. The IT staff at your office would be responsible for its maintenance, repairs, updates and efficient operations.